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#1 2012-01-18 09:51:34

kultex
Administrator
Registered: 2011-03-28
Posts: 1,175

make support more efficient

@mojo and other heroes of the forum

I suffer every time with you, when you always have to answer the same questions. I think, it is really time to do something.

I have started 2010 this guide http://doc.slitaz.org/en:guides:read - it disappeared a day later, recreated 2011 by trixar and remerged by linea.

I think it could be a good idea to make a sticky thread in the forum with the title: "Few things to note before asking for support", which points to this document - where all these FAQ questions are answered - I have some time now to work on this document and I think it is easy to keep this uptodate by all of us.

some wifi questions - mojo you have tazpkgs from the last compat wireless drivers - is it possible to put them somewhere like http://mirror.slitaz.org/iso/cooking/compat-wireless/

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#2 2012-01-18 13:14:57

Trixar_za
Administrator
Registered: 2011-03-29
Posts: 1,506

Re: make support more efficient

@kultex Funny enough, I never read the revision history of that guide before creating mine (oops). Going on the revision history, you originally created it in the 20 May 2010 and it got merged into the FAQ by seawolf on the 21st. Later linea modified mine to merge our two attempts and make the blow of mine a little softer. I think the end result is actually pretty good. I also just noted the forum links were wrong, so I just fixed them wink

It's also a good idea to have it as a sticky post, so I'll do that right now.

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#3 2012-01-18 13:57:18

Jason
Member
Registered: 2011-12-04
Posts: 13

Re: make support more efficient

I'm constantly amazed by the willingness of people here to answer the same question many times (including my questions). Other forums I am on have stickies for the most common questions, but it doesn't stop newbies asking them!

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#4 2012-01-19 23:38:48

kultex
Administrator
Registered: 2011-03-28
Posts: 1,175

Re: make support more efficient

I am trying to update the printing howto to cooking

I get my network printer (Canon IP2700) working - but only the testpage

[attachment=5405,285]

you see that all prints are stopped with emty print file - except the test page

I did addgroup tux lp and tazhw install printer

somebody any ideas

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#5 2012-01-20 00:11:14

mojo
Administrator
Registered: 2011-03-29
Posts: 2,173

Re: make support more efficient

Google errors:

less /var/log/cups/error_log

Change /etc/cups/cupsd.conf

LogLevel info

to

LogLevel debug

For more verbose logging if needed.

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#6 2012-01-20 11:46:04

kultex
Administrator
Registered: 2011-03-28
Posts: 1,175

Re: make support more efficient

sorry mojo - it was 2 in the morning...

/var/log/cups/error_log

E [20/Jan/2012:12:37:42 +0000] Unable to open listen socket for address ::1:631 - Address family not supported by protocol.

/var/log/cups/error_log with LogLevel debug

:12:40:35 +0000] Listening to ::1:631 (IPv6)

I [20/Jan/2012:12:40:35 +0000] Listening to 127.0.0.1:631 (IPv4)

I [20/Jan/2012:12:40:35 +0000] Listening to /var/run/cups/cups.sock (Domain)

I [20/Jan/2012:12:40:35 +0000] Remote access is disabled.

D [20/Jan/2012:12:40:35 +0000] Added auto ServerAlias slitaz

I [20/Jan/2012:12:40:35 +0000] Loaded configuration file "/etc/cups/cupsd.conf"

I [20/Jan/2012:12:40:35 +0000] Using default TempDir of /var/spool/cups/tmp...

I [20/Jan/2012:12:40:35 +0000] Configured for up to 100 clients.

I [20/Jan/2012:12:40:35 +0000] Allowing up to 100 client connections per host.

I [20/Jan/2012:12:40:35 +0000] Using policy "default" as the default!

I [20/Jan/2012:12:40:35 +0000] Full reload is required.

I [20/Jan/2012:12:40:35 +0000] Loaded MIME database from "/usr/share/cups/mime" and "/etc/cups": 35 types, 42 filters...

D [20/Jan/2012:12:40:35 +0000] Loading printer Canon...

D [20/Jan/2012:12:40:35 +0000] load_ppd: Loading /var/cache/cups/Canon.ipp4...

D [20/Jan/2012:12:40:35 +0000] cupsdRegisterPrinter(p=0xb78317e0(Canon))

I [20/Jan/2012:12:40:35 +0000] Loading job cache file "/var/cache/cups/job.cache"...

D [20/Jan/2012:12:40:35 +0000] [Job 1] Loading from cache...

I [20/Jan/2012:12:40:35 +0000] Full reload complete.

D [20/Jan/2012:12:40:35 +0000] cupsd_clean_files(path="/var/spool/cups/tmp", pattern="(null)")

I [20/Jan/2012:12:40:35 +0000] Cleaning out old files in "/var/spool/cups/tmp"...

D [20/Jan/2012:12:40:35 +0000] cupsd_clean_files(path="/var/cache/cups", pattern="*.ipp")

I [20/Jan/2012:12:40:35 +0000] Cleaning out old files in "/var/cache/cups"...

E [20/Jan/2012:12:40:35 +0000] Unable to open listen socket for address ::1:631 - Address family not supported by protocol.

I [20/Jan/2012:12:40:35 +0000] Listening to 127.0.0.1:631 on fd 4...

I [20/Jan/2012:12:40:35 +0000] Listening to /var/run/cups/cups.sock on fd 6...

I [20/Jan/2012:12:40:35 +0000] Resuming new connection processing...

D [20/Jan/2012:12:40:35 +0000] cupsdRegisterPrinter(p=0xb78317e0(Canon))

D [20/Jan/2012:12:40:35 +0000] Discarding unused server-started event...

D [20/Jan/2012:12:40:36 +0000] Report: clients=0

D [20/Jan/2012:12:40:36 +0000] Report: jobs=1

D [20/Jan/2012:12:40:36 +0000] Report: jobs-active=0

D [20/Jan/2012:12:40:36 +0000] Report: printers=1

D [20/Jan/2012:12:40:36 +0000] Report: printers-implicit=0

D [20/Jan/2012:12:40:36 +0000] Report: stringpool-string-count=17640

D [20/Jan/2012:12:40:36 +0000] Report: stringpool-alloc-bytes=12344

D [20/Jan/2012:12:40:36 +0000] Report: stringpool-total-bytes=327608

and I add the file as attachment, when I make a printjob

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#7 2012-01-20 12:55:01

kultex
Administrator
Registered: 2011-03-28
Posts: 1,175

Re: make support more efficient

ok - I found it:

error while loading shared libraries: libpoppler.so.19:

tazpkg get-install poppler     solves the problem

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